Returns | Endurancetreadmills.com.au – Endurance Treadmills
Phone Enquiry : 0422 467630 Log in Create an account
Endurance Treadmills
Cart:0items
  • Home
  • Treadmills
    • Under $1000
    • Under $1500
    • Under $2000
    • Commercial Treadmills
    • Compact Treadmills
    • Foldable Treadmills
    • Home Treadmills
    • Incline Treadmills
    • Under Desk Treadmills
    • Walking Treadmills
    • Best Treadmill 150KG User Weight Australia
    • All Treadmills
    • Best Treadmills for Runners Australia 2025
    • Australian Treadmills
    • Running Machine Australia
  • Bikes
    • Recumbent Bikes
  • Accessories
    • Treadmill Mat
    • Equipment Covers
    • Silicone Lube
  • FAQs
  • Contact
  • Home
  • Returns | Endurancetreadmills.com.au

Returns

At Endurance we provide great customer service .

 Easy steps to understanding our Refund Policy

The First step of our Refund policy is providing proof of purchase – e.g. your receipt or invoice

Second Step

The Second step of our Refund policy is identifying the issue:

1 - Damaged or faulty goods 
2- change of mind

A. Damaged or Faulty Goods

If you have discovered the product is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you are entitled to a refund. Conditions for damaged or faulty goods are:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Meeting any of these conditions will allow a full refund at the original purchase price. 

Alternatively, you can choose to keep the item with the major problem and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please note this is only valid if you notify us within the first 7 days upon receiving your item.

For Returns The item will need to be packed back in original box 

 

Third Step

Once you have identified the issue, the Third step is ensuring you contact us the first 7 days upon receiving your item. Approval from the Endurance team must be sought before sending products back. If we are not notified of the issue within the first 7 days, then the product is conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. The item will need to be packed in original box 

Fourth Step

After you have identified the issue, notified us via email or phone and have sought approval, the fourth and final step of Endurance refund policy requires you to return the item back to base in original packaging. If you are unable to return the item back to Endurance, then we will organise the collection of the freight and forward the costs to the customer.

*The amount will be refunded once the product been returned to us.

Customer Support

  • Contact Us
  • Delivery & Pick Up Info
  • Warranty & Repairs
  • Refund & Returns
  • Moneyback Guarantee
  • Privacy Policy
  • Terms & Conditions
  • ZipPay T&C
  • AfterPay T&C
  • Klarna T&C
  • humm T&C

Information

  • About Us
  • Customer Reviews
  • Blog
  • Treadmill Safety Tips
  • Fitness Guides
  • 5km Running Program
  • 10km Running Program
  • Half Marathon Running Program
  • Become a Distributor
  • Endurance Easy Assembly
  • Treadmill Maintenance
  • Treadmill Safety
  • Research and Trends
  • Treadmill Buyers Guide
  • Treadmill Workouts

Follow ENDURANCE

Newsletter Signup
SAFE AND EASY ONLINE PAYMENT
Shopify secure badge
© 2025 Endurance Treadmills. All Rights Reserved. Design by TemplateMonster.com. Powered by Shopify.
Phone Enquiry : 0422 467630
X
★ Reviews

Let customers speak for us

2402 reviews
Write a review
91%
(2196)
7%
(168)
1%
(19)
0%
(2)
1%
(17)
R
Endurance Predator Treadmill - Low Impact Treadmill For Bad Knees And Joints + FREE Bonus
Raghid A (Sydney, AU)
Excellent treadmill

Great treadmill. Quick delivery and and amazing customer support. Thanks

User picture
T
Endurance SPT Treadmill Voted Best Treadmill By Body and Soul + FREE Bonus
Terry Hobley (Melbourne, AU)
Endurance SPT Treadmill

After alot of research I finally purchased the Endurance SPT Treadmill. This treadmill offered me a wide selection of speeds and inclines which other brands could not match for the price. All the reviews were very positive, especially the customer service, which I used to confirm which model of treadmill would best suit my needs. Ordering was very easy. I was impressed with delivery as you were contacted concerning when and where was the best time for you to take delivery, no pressure. The set-up was straight forward. I am now looking forward to including this treadmill in my fitness routine.

User picture
J
Endurance Predator Treadmill - Low Impact Treadmill For Bad Knees And Joints + FREE Bonus
JasonA (Sydney, AU)
Predator - Finally found The One

After doing an insane amount of research, finally settled on Endurance Treadmills and their "Predator" unit.
Main reason for this was MAX cushioning surface, ability to connect to training apps (esp. ZWIFT) and the price.
Over the phone contact was quick and concise - so was delivery (arrived in regional NSW within the week of order being placed).
So far very happy with purchase and look forward to many walks on my way to improved fitness...

User picture
W
Endurance SPT Treadmill Voted Best Treadmill By Body and Soul + FREE Bonus
Will Duwe (Melbourne, AU)
Better than expected

Bought this treadmill and it turned out really well. Fast delivery, well packed in
Sturdy unit easy to assemble. Quite roomy and sits on the floor without any vibration. Easy to use controls and multitude of programs. Free maintenance kit is appreciated. Its a great mid size unit for home use, easily packed away. Im happy with my purchase

User picture
A
Endurance SPT Treadmill Voted Best Treadmill By Body and Soul + FREE Bonus
AW (Sydney, AU)
Great purchase

Very happy with our purchase. Ordered on Wednesday and arrived on Friday. Well built and can’t fault the quality. I can exercise in the comfort of my own home regardless of the weather. Email correspondence with customer service was a breeze and thanks for the freebie.

User picture User picture
123