Warranty & Repairs

Warranty & Repairs

At Endurance we pride ourselves in great customer service and being reasonable people.

We understand equipment failure can be a frustrating experience, and so we are dedicated to bring you fast turnaround for faulty goods and expert after sales support with our trained technicians.

Endurance provides a warranty coverage on all products sold. Warranty periods may vary for different types of products.

*The warranty does not cover products used in commercial gyms or commercial facilities

What do I do if I have a faulty product?

Here are a few easy steps to take in order to lodge a warranty return with us.

1. Please retain your invoice or receipt as a proof of purchase.
Warranty is only valid if you can prove you are the original purchaser on this item (e.g. receipt, invoice, delivery date or internet confirmation), and is within the term of the policy.

2. Make sure the fault, defect or failure is within our warranty policy.

We do not cover products that is faulty due to:

a. Ordinary wear and tear, user negligence, misuse or abuse, incorrect handling of the product, non-compliance of the operating instructions, accident or fire.

b. Malicious damage by a third person, includes alterations or modifications by a non authorised service technician or parties.

c. Failure to service the equipment in accordance with the user manual’s specifications and recommendations

d. Rusting of equipment

e. Used for commercial purposes or non-normal activities; products from Endurance used in a rental or hire situation.

f. Damaged caused by transportation of your item. If you suspect any damage to your item you may sign your item ‘UNCHECKED’ or have the responsibility delegated to transport insurance if purchased.

3. Contact our Endurance team via phone or email. Even if you are sure the equipment is faulty, please lodge a support request with the details of the problem. This is to avoid discovering the good is non-faulty and maybe just something simple . There may also be a known fix or workaround we can point you in the direction of.

4. Once you have contacted us and sought approval, we can contact the relevant Endurance Service Centre

Endurance Treadmill Lifetime Motor  Warranty

At Endurance we are dedicated to bringing you high quality treadmills at affordable prices. We guarantee long term high performance from our treadmill range, and so all faulty components will be replaced or supplied free of charge. This policy is only valid for treadmills used in a domestic environment, and will not cover normal wear & tear.

Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically on the product page.

Ex-Demonstration Parts Replacement Warranty

All Endurance Ex-Demonstration or Demo Treadmills will come with a standard 6 Months Parts Replacement Warranty from the date of purchase.

12 Months Parts Replacement Warranty

All New Endurance products come with a standard Manufacturer's 12 Months Parts Replacement Warranty.

Dead on Arrival (DoA)

‘DoA’ applies to products which have a major fault within 14 days of customer purchase. These products may be repaired or replaced at the discretion of Endurance.

Parts Replacement Policy

All parts replaced within the warranty period will be covered under the standard warranty period from date of purchase.
All parts replaced outside the warranty period are also covered for a minimum of 6 months.

Labour

12 Months Labour is also Included in our warranty policy for all products.  Please also note that in some remote areas, call outs/labour are not available.

Personal Injuries/Damage

We also do not cover any personal injuries or damage due to accidents, misuse, neglect, normal wear, improper assembly or improper maintenance.

Australian Consumer Law

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au

WARRANTY EXCLUSIONS

Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to:

• Damage caused through incorrect adjustment to treadmill walking belts, drive belts, 
• Any product used for commercial or rental purposes;
• Any product supplied outside of Australia;
• Any product stored or used outdoors ;
• Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms
• Any defects caused by abuse or theft of the product or in the case of electrical products, is due to surges in the electrical power to which the product is connected;
• Any defects caused by faulty or defected power cables;
• Any product that is incorrectly installed or set up;
• Ordinary wear and tear of the product; Wear and tear on components such as paint & finish and maintenance based parts (such as drive belts & chains, treadmill belts, motor brushes, resistance pads on friction based tension systems, foot plates, etc)
• Any adaptation or changes to the product which are not in accordance with the user manual supplied with the product;
• Damage resulting from:
  • Incorrect adjustments to treadmill walking belts, drive belts, bike handles, seats, pedals, treadmill desktops, 
  • Transportation (excludes transit damage when dispatched from Endurance Treadmills)
  • Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
  • Alteration, modification, defective installation;
  • Unauthorised repairs, alterations or modifications from an unauthorised third party.
  • Any power supply fault in ancillary equipment used with the product;
  • Pests, mice, cockroaches or other insects;
  • Entry of foreign matter into the product including liquid, moisture or dirt; and
  • Salt build-up or rust corrosion.